Support

We're happy to help. Email us at support@soneat.app and we'll get back to you.

The easiest way to write to us is from the app: open Settings and tap Contact Support. This starts an email that already includes your app version, iOS version, device model, and an anonymous support ID, which helps us look into the problem. If Mail isn't set up on your device, the app shows our email address and lets you copy your support ID.

Manage or cancel your subscription

Your subscription is billed through your Apple Account. You can change or cancel it at any time:

In the app: open Settings and tap Manage Subscription.
In your device's Settings: open the Settings app, tap your name, tap Subscriptions, choose the subscription, then tap Cancel Subscription. Apple's guide: Cancel a subscription from Apple.

To avoid being charged for the next period, cancel at least 24 hours before your free trial or current period ends. You keep access until the end of the period you've paid for. Deleting the app doesn't cancel your subscription.

Restore purchases

Your subscription is tied to your Apple Account, not to an account with us. On a new or reset device signed in to the same Apple Account:

On the subscription screen, tap Restore Purchases at the bottom.
If you're already past that screen, open Settings and tap Manage Subscription.

If the app can't find your subscription, check that you're signed in with the Apple Account you used to subscribe.

Refunds

Refunds for App Store purchases are handled by Apple, so we can't issue them ourselves. You can request one at reportaproblem.apple.com. Apple explains how in Request a refund for apps or content that you bought from Apple.

Your rooms and tasks

There's no account to create. Your rooms, tasks, and history are stored on your device, and we don't keep a copy on our servers, so we can't recover them for you. Like other app data, they may be included in your device's backups (iCloud Backup or a backup to your computer), depending on your settings. Deleting the app removes its data from your device.

Usage data

The app sends anonymous usage stats, crash reports, and screen recordings to help us fix bugs and improve the app. To stop sending them, open Settings in the app and turn off Share usage data. This doesn't delete data that was already sent; to ask for that, send us a privacy request.

Privacy requests

To ask for access to, deletion of, or correction of personal information we have about you, email us at support@soneat.app with the subject line "Privacy Request." Because there are no accounts, we don't know who you are. If you write from the app (Settings → Contact Support), your email includes an anonymous support ID that helps us find data linked to your copy of the app.

For details, see our Privacy Policy.